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Network support analyst

Work setting

• Consulting firm

Responsibilities

Tasks

• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs), mainframe networks and computer workstations and peripheral equipment
• Evaluate and install computer hardware, networking software and operating system software
• Operate master consoles to monitor the performance of computer systems and networks and to co-ordinate access and use of computer networks
• Load computer tapes and disks and install software and printer paper and forms
• Provide problem-solving services to network users
• Implement data, software and hardware security procedures
• Perform routine network start up and close down and maintain control records
• Perform data backups and disaster recovery operations
• Install, maintain, troubleshoot and upgrade Web-server hardware and software
• Set up local area networks and connections to the Internet
• Implement network traffic and security monitoring software, and optimize server performance
• Modify Web pages, applets and scripts
• Research and apply meta-data to Websites and register Websites with search engines
• Respond to requests for help and information from Website visitors and Website designers
• Perform Web-server backup and recovery operations
• Supervise technical staff

Supervision

• 1 to 2 people

Credentials

Certificates, licences, memberships, and courses

• Network+ Certification

Experience and specialization

Computer and technology knowledge

• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail
• Sitting

Personal suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Excellent oral communication
• Initiative
• Judgement
• Organized
• Team player