Job Overview
Overview
Vacancies 02
$ 30.00 Hourly / 35 to 40 Hours per week
Languages
English
Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- or equivalent experience
Experience
2 years to less than 3 years
Work setting
- Consulting firm
Responsibilities
Tasks
- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Supervision
- 3-4 people
Experience and specialization
Computer and technology knowledge
- Device drivers
- Networking hardware
- Internet
- Desktop applications
Additional information
Transportation/travel information
- Public transportation is not available
Work conditions and physical capabilities
- Work under pressure
- Tight deadlines
- Attention to detail
Benefits
Health benefits
- Dental plan
- Health care plan
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.
By email
More Information
- Hiring Company Deva Applications Ltd
- Address 82/1033 Youville Dr. West NW, Edmonton, AB T6L 6V9
- Salary Offer $ 30.00 Hourly CAD $ 30.00 Hourly Month
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