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Field Service Technician

Essential Functions / Major Responsibilities

• Set up and install all necessary hardware components, including cash registers, touchscreen monitors, barcode scanners, receipt printers, customer displays, payment terminals, inside/outside menu boards & Kiosks.
• Ensure that hardware components are securely mounted and properly connected.
• Install the POS software on designated computers or servers.
• Configure the software based on the business’s preferences, such as menu items, pricing, taxes, and user roles.
• Ensure that the software is up to date with the latest patches and updates.
• Establish network connectivity for the POS system, including wired or wireless connections.
• Ensure that all devices can communicate effectively within the network.
• Conduct thorough testing of the POS system to identify and resolve any software or hardware issues.
• Verify that all hardware components function correctly and that transactions can be processed without errors.
• Provide user manuals or documentation for the POS system to help the business’s staff troubleshoot problems and navigate the system.
• Maintain records of configurations and setup for future reference.
• Provide ongoing technical support for the POS system, including troubleshooting and resolving issues as they arise.
• Perform routine maintenance tasks, such as software updates, hardware maintenance, and system backups.
• Address any additional questions or concerns to guarantee a positive customer experience.

Specific Job Requirements

• 7-12 months experience in installing and servicing POS systems, cash registers, receipt printers, barcode scanners, payment terminals, inside/outside menu boards & Kiosks.
• Proficiency in computer hardware and software installation.
• Understanding of various POS software systems and the ability to configure and troubleshoot them.
• Knowledge of networking principles and the ability to set up and configure network connections for POS systems.
• High School Diploma or equivalent is required.
• Valid driver’s license is required
• Moderate oral/written communication skills in English

How to Apply:

By emailing to hiring.PinnacleIPsolutions@gmail.com