Job Overview
- Position Title: Medical Office Manager
- NOC Code: 13112
- Hourly Rate: $34.62
- Job Type: Full-Time, Permanent
- Working Hours: 30 hours per week
- Duration: 52 weeks per year
- Location: Canadian Institute of Traditional Chinese Medicine
Job Summary
The Canadian Institute of Traditional Chinese Medicine seeks a dedicated and detail-oriented Medical Office Manager to support our growing team. This role is essential in maintaining the smooth operation of our clinic and ensuring an excellent patient experience in a healthcare setting specializing in Traditional Chinese Medicine (TCM).
Working Environment
Become a part of a tranquil, patient-focused environment emphasizing holistic health and cultural sensitivity. We provide a collaborative and supportive workplace where your contributions significantly impact the quality of healthcare delivery, deeply rooted in TCM traditions.
Key Responsibilities
- Manage and coordinate the daily operations of the clinic and administrative office to ensure an efficient and professional environment.
- Interview patients to obtain case histories and ensure accurate intake documentation.
- Schedule and confirm patient appointments, student clinic shifts, and supervision sessions.
- Open and distribute regular and electronic incoming mail and other correspondence.
- Supervise front desk and administrative staff, including training team members on procedures and clinic software.
- Complete insurance and other claim forms accurately and on time.
- Maintain and organize medical and academic filing systems, both electronic and physical.
- Initiate, update, and securely maintain confidential medical and student records.
- Perform data entry and prepare electronically formatted medical reports, spreadsheets, and official correspondence.
- Order office and clinic supplies, maintain inventory and liaise with vendors.
- Determine and establish office procedures and routines to support workflow efficiency and regulatory compliance.
- Provide excellent customer service, addressing inquiries and resolving patient, student, and staff concerns.
- Support ongoing quality improvement efforts in clinic operations and customer service delivery.
Qualifications
• Completion of post-secondary education is required.
• A minimum of 2–3 years of experience in a healthcare or clinical setting is preferred.
• Experience in supervising and training staff.
• Strong interpersonal and communication skills with a patient-focused mindset.
• Knowledge of medical terminology and an understanding of Traditional Chinese Medicine (TCM) practices are strong assets.
• Excellent organizational abilities and attention to detail.
• Proficiency in office software and medical scheduling systems.
How to Apply:
Please submit your resume and cover letter and upload to https://form.jotform.com/251054084665255
Join our team and contribute to the patient-centered care rooted in the values of Traditional Chinese Medicine.
More Information
- Hiring Company Canadian Institute of Traditional Chinese Medicine
- Address 6375 Cambie St, Vancouver, BC V5Z 3A7
- Salary Offer 34.62/ Hour CAD 34.62/ Hour Month
