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QA Lead & Automation Architect

• Define and drive the overall testing strategy and quality assurance roadmap, aligning with project specifications and organizational goals.
• Ensure comprehensive test coverage by incorporating functional, non-functional, regression, and performance testing in all plans.
• Lead, mentor, and manage a team of QA professionals, fostering skill development, knowledge sharing, and performance excellence.
• Establish clear roles, responsibilities, and expectations within the QA team to ensure optimal execution and accountability.
• Oversee the design, documentation, and execution of test procedures and ensure all testing efforts are conducted systematically.
• Implement and refine testing frameworks, processes, and best practices to improve efficiency, scalability, and quality outcomes.
• Establish key performance indicators (KPIs) and produce detailed test reports on quality metrics, test coverage, defect rates, and testing progress.
• Present insights and recommendations to stakeholders to support informed decision-making.
• Supervise the setup and configuration of software and hardware testing environments, ensuring alignment with real-world operating conditions.
• Validate readiness of test environments through structured verification procedures before test execution.
• Lead the adoption and implementation of automation tools and scripting frameworks (e.g., Python, Java, C#) to streamline repetitive test tasks and accelerate validation cycles.
• Ensure consistent use of test management and defect tracking tools to maintain traceability, accountability, and transparency.
• Monitor and escalate critical issues, ensuring swift resolution to maintain project momentum.
• Participate in defect triage sessions, offering root cause analyses and prioritization strategies in alignment with project timelines and business impact.
• Collaborate with cross-functional teams—including development, operations, and product management—to ensure quality is embedded throughout the software development lifecycle.
• Gather and incorporate stakeholder feedback to refine testing approaches and elevate quality standards.
• Define and enforce testing policies, quality standards, and documentation protocols to ensure consistency and compliance across all testing initiatives.
• Drive continuous improvement initiatives based on defect trend analyses, lessons learned, and industry best practices.
• Champion a culture of quality and accountability within the team and across the organization.

Skills/Requirements:

• Bachelor’s Degree in Information Technology, Computer Science, Software Engineering, or a related field
• Minimum 5+ years of experience in client management, including addressing client inquiries related to Robotic Process Automation (RPA) and automation solutions
• Demonstrated leadership in mentoring and managing teams, ensuring timely and successful delivery of assigned tasks and projects
• Proven ability to lead project delivery, including the implementation of change requests and ensuring timely execution
• Strong expertise in requirements gathering and analysis of ‘As-Is’ business processes
• Proficient in designing end-to-end or partial RPA solutions based on assessments and proof-of-concepts (POCs)
• Experience in designing and implementing ‘To-Be’ solutions using RPA tools, including integration with Windows, Citrix, web-based applications, and APIs
• Skilled in delivering EDI integration files by extracting data from multiple applications using Computer Vision technology
• Provides post-production support, handling change requests, managing exceptions, and resolving bugs
• Excellent communication skills to ensure smooth collaboration between onshore and offshore teams
• Experienced in working with Subject Matter Experts (SMEs) to create documentation such as Process Design Documents (PDD) and Solution Design Documents (SDD)
• Hands-on experience with end-to-end RPA implementation across multiple business domains
• Ability to conduct proof-of-concepts (POCs) for evaluating solution feasibility
• Willingness to travel and work onsite with clients across Canada as needed