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Retail/Service Writer Supervisor

Company Operating name: The Wax Bench Revelstoke Snow & Bike

Business Address: 106 Orton Ave, Revelstoke, BC, V0E 2S0

Location of Work: 106 Orton Ave, Revelstoke, BC, V0E 2S0

Description of company:

The Wax Bench is a ski and bike store based in Revelstoke British Columbia.  Starting out as a ski tuning shop, the store has expanded considerably over the last 11 years of operation.  Repair services consist of winter based ski tuning and year-round bike tuning.  Rental activities comprises of a kids seasonal rental program as well as high end ski and snowboard rentals.  Winter ski retail sales are supported by a demo rental fleet operated by the rental department.  Summer and winter retail sales now form the larger part of total operations.  The Wax Bench has remained service focused though this transition and is now looking to build a management team to maintain service while growing retail operations.

Job Title: Retail/Service Writer Supervisor (NOC 62010)

Wage: $23 /hour

Offered benefits: staff purchasing on ski and bike equipment

Terms of Employment: Full-time, permanent (33-35 hours per week)

Start date: August 1, 2025

Language of work: English

Number of available positions: 1

How to apply:

Contact: Dougal Pow

Email: info@thewaxbench.com

Job Duties:

• Oversee daily operations of retail and service writing staff
• Train, mentor and supervise retail employees
• Create and manage staff schedules to meet business demand
• Assign tasks and monitor team performance
• Resolve customer complaints
• Assist customers in selecting products
• Maintain accurate records of customer service transactions and product inventory
• Ensure accuracy of service writing, including customer details and service requirements
• Upsell and cross-sell products/services to increase revenue and enhance customer experience
• Monitor and run reports to manage inventory levels, ordering supplies when necessary
• Ensure store displays are well-maintained and appealing to customers
• Process sales transactions, complete cash outs, and ensure POS system accuracy

Employment Requirements/work experience:

• Minimum 2.5 years experience in a retail and service environment specializing in ski or bike equipment
  • Must have at least 3 seasons experience in a ski shop
  • Must have at least 2 seasons experience in a bike shop
• Ski and Bike service writing experience
• Ski rental experience
• Ability to supervise 3 staff members

Additional Requirements:

• Fluent in English
• Strong communication skills
• Must Be Computer literate
  • Microsoft experience required
  • Canva experience is an advantage
• Lightspeed Retail POS experience – Associate level user experience required
  • Lightspeed Retail POS Admin or Manager level experience an advantage
• Problem solving and conflict resolution
• High attention to detail