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Technician-Installation (POS systems, Menu Boards and Order Screens)

About the employer:

At Idea Networks we have been in the business for over 20 years, making a positive difference in our client’s lives and the community. We quickly became a premium service provider of network cabling solutions and are continuing to reach new heights today. We are 100% Canadian owned and deliver our service offering personally throughout the province of Ontario, as well as worldwide through our long-standing vetted partner network. As a growing leader in the industry, we are dedicated to delivering high-quality products and exceptional service to our clients nationwide. We specialize in providing cutting-edge solutions in networking solutions, POS technology, order screens, and menu boards. Join our dynamic team where innovation meets customer satisfaction.

Job Overview:

Essential Functions / Major Responsibilities

• Set up and install all necessary hardware components, including cash registers, order screens, order confirmation boards, barcode scanners, receipt printers, customer displays, payment terminals, inside/outside menu boards & Kiosks.
• Ensure that hardware components are securely mounted and properly connected.
• Install the POS software on designated computers or servers.
• Configure the software based on the business’s preferences, such as menu items, pricing, taxes, and user roles.
• Ensure that the software is up to date with the latest patches and updates.
• Establish network connectivity for the POS system, including wired or wireless connections.
• Ensure that all devices can communicate effectively within the network.
• Conduct thorough testing of the POS system to identify and resolve any software or hardware issues.
• Verify that all hardware components function correctly and that transactions can be processed without errors.
• Provide user manuals or documentation for the POS system to help the business’s staff troubleshoot problems and navigate the system.
• Maintain records of configurations and setup for future reference.
• Provide ongoing technical support for the POS system, including troubleshooting and resolving issues as they arise.
• Perform routine maintenance tasks, such as software updates, hardware maintenance, and system backups.
• Address any additional questions or concerns to guarantee a positive customer experience.

Desired skills and requirements

• Secondary school education is required.
• 3-6 months of experience in installing, repairing, or servicing hardware/software related to POS systems, menu boards or similar technology is required.
• A valid driver’s license is required.
• Ability to work independently and in a team environment.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and customer service orientation.
• Familiarity with networking and cabling is an asset.
• Ability to lift and move equipment as needed.

How to apply:

hiring.ideanetworks@gmail.com